Product Owner, Customer Experience - Tech Touch

Sonatype

United States - Remote

If you want to have a greater impact in the open source ecosystem by enabling our customers to use new technology to build better software faster - then you should keep reading. Sonatype is looking for a Product Owner to build and lead our tech touch practice in Customer Experience.

What you will do:

  • Engage with users via our customer portal at My.Sonatype.com, to ensure they continuously realize value across the Sonatype Nexus platform.
  • Enhance Sonatype’s customer advocacy program to engage Sonatype's most successful users, partners, and others throughout the DevSecOps ecosystem
  • Design, implement, maintain, and utilize systems and processes to manage relationships with Sonatype customers and users at scale. 
  • Continuously drive awareness and engagement of self-service resources, while reducing friction for those customers who wish to engage in the Community. 
  • Facilitate engagement between and amongst users of Sonatype Nexus solutions as well as Sonatype teams across Customer Success, Product Management, Engineering, Marketing, etc.
  • Serve as the voice of Sonatype and Customer Success through consistent authorship and engagement of relevant community content.
  • Determine, measure, and communicate KPIs for the customer Community.

About you:

  • This isn't your first rodeo. You have years of direct customer-facing experience (pre or post sale) in the DevSecOps tooling ecosystem.
  • You understand the modern SDLC and are able to have technical conversations with our users. Prior experience in software development is a big plus.
  • Your communication skills are second-to-none. You have written for a variety of channels like blog posts, forum topics, best practice articles. To top it off, you are able to craft short form copy that generates engagement.
  • You set and achieve goals by executing appropriate strategies and tactics. You are comfortable with being held accountable.  
  • You enjoy working with cross functional teams with a diverse set of stakeholders.
Apply here