Intricately is the only product of its kind that captures global cloud usage, spend, and engagement by collecting real-time data from across the public Internet. Companies across the cloud and infrastructure ecosystem rely on Intricately's market insight to get visibility into a rapidly expanding market, map and plan territories, and much more.
Customer Success at Intricately
There's a misconception that Customer Success is the team responsible for managing accounts, we don't agree. At Intricately, we are focused on helping our customers succeed, this means Customer Success is involved in everything from instrumenting how product reports on usage to driving the implementation of specific features that deliver customer wins. To us, Customer Success is not just a function, but an ongoing constant question we're asking ourselves- how can we help our customers to succeed even more?
As an early hire, you will be a core member of the team with a tremendous impact on the product, culture, and trajectory of the company. You'll work closely with the founding team to refine, improve, and ship product. You'll be part of a team creating a service that's heavily used (and loved) by some of the largest cloud and infrastructure companies in the world.
WHO WE'RE LOOKING FOR
- Past experience in a technical customer-facing role (e.g. Pre Sales Engineer, Technical Support, Technical Account Manager)
- Stellar writing and communication skills (your friends say you're great at explaining things )
- Humble and loves helping others
- Curiosity and a love for solving problems
- A team player and someone that thrives in collaborative fast-moving environments
YOUR DAY TO DAY
- Own the ultimate success of our customers, ensuring they realize the full value of the Intricately platform.
- Develop and deliver a roadmap to success, advising customers on reaching business goals.
- Drive product adoption and ongoing usage of Intricately, while delivering customer happiness.
- Engage with business leaders to thoughtfully help them identify opportunities to expand our footprint.
- Identify growth opportunities for expansion of the Intricately product offering.
- Become an expert on the Intricately platform, while keeping up with industry trends in cloud infrastructure and sales intelligence.
- Comprehensive medical, dental and vision insurance
- Snacks, lunch, fancy beverages, and more
- Awesome team building activities and events - let's hang out
- Whatever computer and desk setup you want - let's get to work!
- If you're remote, we provide office supplies and off-sites to get to know the team.