Technical Writer

Iland

Houston - Telecommute

iland is looking for an experienced Technical Writer with demonstrable experience in the field of Cloud Computing to join our team. The successful applicant will be responsible for creating technical documents and manuals, explain complex information in a clear and concise manner and work with Product Managers and Engineering staff to ensure accuracy of product documentation. This is a full-time position based in the United States.

Responsibilities

  • Develop protocols and standards to be used with different teams to independently gather information from subject matter experts to plan, produce, organize, and edit technical documents for stakeholders
  • Interview stakeholders from the different technical teams and read existing documents, including technology partners’ documentation to become familiar with product technologies and production methods
  • Standardize technical documentation for every Product Line across our internal and external knowledge bases, including: product & service catalogs, technical troubleshooting documents, product manuals and how-to-guides, web-based console in-line help text & tool tips, and articles in general that distill technical information with ease and clarity
  • Study drawings, specifications, mockups, and architectural diagrams to integrate to the documentation
  • Develop and maintain a comprehensive library of technical terminology, tutorials and documentation for users to improve customer experience
  • Edit the current content to meet the relevant standards and maximize clarity
  • Maintain notational, stylistic, and organizational standards to unify communications
  • Manage records and files of work, updates and revisions to technical literature
  • All other duties as assigned

Requirements

The following skills represent the minimum requirements to be considered for this position:

  • Bachelor’s degree in Computer Science, Engineering, or a related study
  • 3+ years of relevant experience working in a technical writing position
  • 3+ years of experience on cloud computing, IaaS, SaaS, or similar
  • Deep understanding of virtualization, data center infrastructure, cloud computing and IT
  • Proven ability to quickly learn and understand complex topics
  • Superior written and verbal communication skills, with a keen eye for detail
  • Experience working with technical teams to refine content and create visuals and diagrams for technical support content
  • Able to write in explanatory and procedural styles for multiple audiences

Preferred Skills

The following skills represent additional proficiencies preferred to be successful in this position:

  • Experience using XML tools to create documentation
  • Good listener with low ego
  • Excellent planning and organizational skills to execute multiple projects simultaneously
  • Excellent written, presentation, and communication skills with the ability to keep multiple groups on the same page
  • Organized and detail oriented

Benefits

  • Competitive Salary
  • Bonus Plan
  • Stock Plan
  • 401k Plan with Company Match
  • PPO Healthcare Insurance Plan
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Paid Vacation & Holidays

About iland

iland has been in business for over 25 years, and is an industry leader in the areas of Secure Disaster Recovery as a Service (DRaaS), Secure Cloud Backup (BaaS), and Secure Infrastructure as a Service (IaaS). iland differentiates itself and maintains its market leadership by investing heavily in its proprietary Cloud Console, which is an orchestration tool for its cloud services offered in the US, Canada, Europe, Australia, and Singapore. The result of this investment is a rapid development cycle with up to four product releases per year. We provide an exciting, fast-paced environment that has been recognized by these industry leaders and more:

  • Gartner Magic Quadrant "DRaaS" Leader: 2016, 2017, 2018, & 2019
  • The Forrester Wave "DRaaS" Providers: 2014, 2017, & 2019
  • Veeam Impact Partner of the Year: 2015, 2017, 2018, & 2019
  • Veeam Innovation Award: 2018, 2019, & 2020
  • Zerto Cloud Partner of the Year: 2016, 2017, 2019, & 2020
  • CRN Partner Program Guide Winner: 2018, 2019, & 2020
  • Best of VMworld 2018 Gold Award: 2018
  • Houston Business Journal #1 Best Place to Work: 2012 & 2013
  • Nine Lives Media Inc. Talkin’ Cloud 100: 2011, 2012, 2013, & 2016
  • Houston Business Journal Houston Fast 100: 2012 & 2013
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