Account Manager

Iland

Houston - Telecommute

iland is looking for a dynamic Account Manager to manage a territory of existing customer accounts. Preferred candidates will have at least three years of past experience in account management of cloud infrastructure, IT Services, Managed Services, SaaS, or virtualization software. This is a full-time remote role and reports to our Director, Account Management.

Responsibilities

  • Develop a strong bond with new and existing accounts within your assigned territory
  • Handle all escalations, such as billing or support issues that are not resolved through normal channels, for your assigned accounts
  • Ensure frequent contact with customer base to uncover new opportunities and encourage upgrades or other service offerings
  • Provide quotes and process upgrades
  • Schedule appointments with locally-based outside sales team for product demos and to generate interest in additional iland service offerings
  • Track expiring accounts and ensure all accounts are renewed upon expiration
  • Ensure contacts with all assigned accounts are kept updated in CRM system
  • Educate and evangelize iland products to new contacts added to accounts
  • Escalate complex account issues to management for speedy resolution
  • Schedule and perform online presentations and demonstrations for existing accounts
  • Manage and track all sales activities within CRM system
  • All other duties as assigned

Requirements

  • Bachelor’s degree required
  • 3+ years of sales and account management experience in IT software or services
  • Strong communication and organizational skills
  • Salesforce.com experience
  • Ideal candidate is dynamic, adaptable, and proactive with an entrepreneurial spirit
  • Excellent interpersonal, verbal, and written communication skills; customer service skills are key

Benefits

  • Competitive Salary
  • Sales Incentive Plan
  • Stock Plan
  • 401k Plan with Company Match
  • PPO Healthcare Insurance Plan
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Paid Vacation & Holidays
  • Extensive Training

About iland

iland, an 11:11 Systems company, has been in business for over 25 years, and is an industry leader in the areas of Secure Disaster Recovery as a Service (DRaaS), Secure Cloud Backup (BaaS), and Secure Infrastructure as a Service (IaaS). iland differentiates itself and maintains its market leadership by investing heavily in its proprietary Cloud Console, which is an orchestration tool for its cloud services offered in the US, Canada, Europe, Australia, and Singapore. The result of this investment is a rapid development cycle with up to four product releases per year. We provide an exciting, fast-paced environment that has been recognized by these industry leaders and more:

  • Gartner Magic Quadrant "DRaaS" Leader: 2016, 2017, 2018, & 2019
  • The Forrester Wave "DRaaS" Providers: 2014, 2017, & 2019
  • Veeam Impact Partner of the Year: 2015, 2017, 2018, & 2019
  • Veeam Innovation Award: 2018, 2019, & 2020
  • Zerto Cloud Partner of the Year: 2016, 2017, 2019, & 2020
  • CRN Partner Program Guide Winner: 2018, 2019, & 2020
  • Best of VMworld 2018 Gold Award: 2018
  • Houston Business Journal #1 Best Place to Work: 2012 & 2013
  • Nine Lives Media Inc. Talkin’ Cloud 100: 2011, 2012, 2013, & 2016
  • Houston Business Journal Houston Fast 100: 2012 & 2013
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