Senior People Success Partner (EMEA)

Please do not apply for this role if you are not physically located in Europe, Africa or the Middle East (UTC-1 to UTC+3). While this is a remote position, we can not consider candidates that are not based in these regions. You can find a detailed explanation in our Recruitment FAQs.

At Hotjar, we’re creating Product Experience Insights software for digital product teams. We help show how users behave and what they feel strongly about, so product teams can deliver real value, fast.

Reporting to our Director of People Success, we're looking for an experienced Senior People Success Partner to become the first such dedicated role within Hotjar. Within our people-first, fully remote company, we're growing out our People Success team to concentrate on the growth and, well, success of our wider Hotjar team!

As the Senior person in this role, you'll be involved in defining the strategies and processes to support our team throughout their career development. You'll be hands-on in partnering with Leadership throughout Hotjar, coaching them through the culture-shaping roles that leadership involves. And you'll do all this with the people-data you'll collect and Hotjar's core values guiding your way.

You will:

• Lead the optimisation and ongoing maintenance of our Performance Review process, ensuring it keeps our team members' success at its heart

• Create and guide processes for the ongoing training and growth of our leadership team, across all levels

• Provide support and guidance to both Leadership and individual team members on People related concerns

• Generate and analyse insightful People-related data, relying on this to guide data-led decisions throughout People Success needs

• Work with teams throughout our People Division and wider Operations department on projects like onboarding, team engagement, performance management, career development… Everything involved in creating an environment where our team will excel, from the moment they're hired to their final day with Hotjar

• Support People Success Partners within your team. While this role is not a Leadership position, it has the potential to grow into one depending on the skills and preferences of the successful person