Sales Operations Representative

Great Minds

Remote

Great Minds, a rapidly growing challenger brand in the PK-12 instructional materials space, seeks an experienced Sales Operations Representative.

COMPANY PROFILE

Great Minds, a mission driven Public Benefit Corporation, brings teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning. Our English curriculum, Wit & Wisdom®, Eureka Math™ and PhD Science™, all support teachers as they take students beyond rote learning to provide a deeper, more complete understanding of the humanities, mathematics, and the sciences. Founded in 2007, Great Minds now employs more than 1,000 people.

For additional information please visit: www.greatminds.org

OUR MARKET POSITION

Great Minds’ Eureka Math is the most widely used curriculum in the history of American education. It enjoys an unrivaled 40+ net promoter score. Eureka and its sister products, Wit & Wisdom English and PhD Science, embrace much higher expectations for all students and all teachers. In a market dominated by scripted, procedural materials that drive expectations down, Great Minds produces curricula that celebrate knowledge, respect the craft of teaching, and acknowledge the true capabilities of students.

Key Responsibilities:

  • Support the technical rollout of new applications and UAT testing
  • Proactively monitor data quality and help maintain accurate system information
  • Proactively support users regarding system or process timely support in Level 1 ticket issues (Salesforce data loads, inability to save information, etc) and maintain Salesforce Cases to track work completed
  • Triage tickets to the IT team after completing a technical evaluation of the business problem and potential solutions to help escalate defects to avoid negative impacts to the business
  • Review and follow up on support tickets to ensure timely resolution
  • Run and distribute reports to the sales team
  • Create cases for the Sales Operations team based on submitted inquiries
  • Complete regular data entry and data loads to update systems
  • Update and maintain documentation for the sales team as needed
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