Manager, Services Delivery EMEA North


Distributed, EMEA

As an Elastic Services Delivery Manager, you will work with the Services Delivery team to work with our global customer base on billable projects and training. Our customers include Fortune 100 companies, startups, government entities, and nonprofits researching some of the world's most interesting and complex search, observability and security problems, and our delivery team ensures our customers are using our products with success. The Services Delivery Manager will be a customer-facing role for leading our project scoping process in the region, achieving bookings and revenue targets, managing communications, meeting facilitation, scheduling, and reporting. You will have the opportunity to work with a tremendous services, engineering, and sales team and wear many hats.

What you will be doing:
  • Project management capabilities like scoping, estimating, documenting, P&L margin, achieving milestones, and reporting
  • Liaise closely with the Elastic sales, finance, legal and engineering teams to scope opportunities while assessing risks, questions, or concerns
  • Accountability for hitting Services bookings and revenue targets within the EMEA region and working in close collaboration with the North Engagement Manager
  • Demonstrate very strong customer-facing communications skills such as meeting facilitation (video/audio conferencing and in-person), customer advocacy, and relationship building
  • Strong organizational and analytical skills for managing a Professional Services Automation ("PSA") application, meeting business and utilization targets, and calendar management
  • Be a leader to your team and coach the consultants and instructors on quality delivery of our projects and trainings 
  • Excel with project-based workflow requirements and significant multi-tasking in a fast-paced environment with high quality expectations
  • Leadership within a highly distributed Services Delivery team and partners, and flexible to work with global customers across many time zones
  • Innovating, presenting, mentoring, and documenting on consulting methodology and process
**What You Bring Along: **
  • Minimum of 5 years’ experience within a  professional services organization as, project manager, Consultant, and/or consulting manager
  • Excel at working directly with customers to gather, prioritize, plan and execute solutions to customer business requirements as it relates to technology
  • Ability to communicate effectively and coach your team in the technology domain of search, analytics, or related technologies
  • Knowledge of information retrieval and/or analytics domain
  • Ability to travel up to 25% of the time, including internationally
Bonus Points:
  • Bachelor or graduate degree in Business/Economics, Computer Science, or related discipline, or comparable certification and experience
  • Understanding of our technology space, including Elasticsearch, Linux, Java, software development, NoSQL, and/or databases
  • Experience working as a billable consultant or project manager is valuable for empathy and understanding
  • Passion for open-source technology and business model
Apply here

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