Consulting Manager

Elastic

Distributed, US

As an Elastic Consulting Manager, you will work with the Consulting Services team to service our global customer base on billable projects. Our customers include Fortune 100 companies, startups, government entities, and nonprofits researching some of the world's most interesting and complex search problems, and our consulting team assists our customers in the use of our products towards these efforts.

The Consulting Manager will be a customer-facing role for leading our consulting team, developing new business in the region, meeting financial targets, and building strong relationships both within Elastic and with our customers and partners. You will have the opportunity to work with a tremendous services, engineering, and sales team and wear many hats.

What You Will Be Doing:
  • Responsible for delivery of professional services and development of new customer projects in the Americas West region
  • Overseeing professional services management duties including hiring, team leadership, project scoping, P&L margin, and reporting
  • Liaising closely with the Elastic sales, finance, legal and engineering teams to scope opportunities while assessing risks, questions, or concerns
  • Accountability for hitting Services bookings and revenue targets within the Americas region
  • Demonstrating strong customer-facing communications skills such as meeting presentation (video/audio conferencing and in-person), customer advocacy, partner development, and relationship building
  • Utilizing strong organizational and analytical skills for managing a Professional Services Automation ("PSA") application, meeting business and utilization targets, and calendar management
  • Excelling at consulting workflow including financial planning, business and legal negotiations, project oversight, and significant multi-tasking in a fast-paced environment with high-quality expectations
  • Leading highly distributed Consulting Services team and partners, and flexible to work with global customers across many time zones
  • Innovating, presenting, mentoring, and documenting on consulting methodology and process
What You Bring Along:
  • Minimum of 5 years of leadership experience in relevant professional services, pre-sales, or software development functions
  • Excel at working directly with customers to gather, prioritize, plan and execute solutions to customer business requirements as it relates to technology
  • Ability to communicate effectively in the technology domain of search, analytics, or related technologies
  • Track record of success in professional services or related technology fields
  • Ability to travel up to 25% of the time, including internationally
Bonus Points:
  • Bachelor or graduate degree in Business/Economics, Computer Science, or related discipline, or comparable certification and experience
  • Understanding of our technology space, including Elasticsearch, Linux, Java, software development, NoSQL, and/or databases
  • Experience working as a billable consultant or project manager is valuable for empathy and understanding
  • Passion for open-source technology and business mode

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