Cloud - Technical Writer

Elastic

Distributed, APJ; Distributed, EMEA

We are seeking a forward-thinking, technically savvy writer who can help our users understand how to implement their use cases on Elastic Cloud. 

Does this sound like your jam? Check out our docs, tinker with the Elastic stuff that interests you, and show us your writing chops! Tell us why you're interested and what you can bring to the role. Upload relevant writing samples, provide links to your portfolio or GitHub contributions, or point us to other publicly available content you have crafted.

What you will be doing:
  • Work side-by-side with Elastic engineers, product managers, support, and writers to coordinate the documentation of new features, improve our existing content, and help users succeed with Elastic products

  • Follow Elastic's git-based software development process. Be comfortable with git and GitHub

  • Review and edit documentation changes contributed by other Elasticians and our open source communities

  • Test both the product and its documentation for accuracy and consistency

  • Collaborate with other content creators at Elastic to help tell a consistent story for our users

What you bring along:
  • 5+ years experience in a SaaS or software development environment writing customer-facing documentation. You understand the craft of technical writing, how it differs from other types of writing, and you have a great portfolio you can show us

  • An excellent understanding of the documentation lifecycle, from pre-release through ongoing maintenance

  • Happy working from the command line and able to write basic scripts and examples; comfortable reading code

  • You know how to write for other human beings while paying close attention to grammar and style. 

  • General knowledge of cloud providers, virtual infrastructure, and containerization. Experience with a specific SaaS environment, such as AWS, GCP, or Azure

  • Experience authoring content in a lightweight markup language such as Markdown or Asciidoc

  • Located in EMEA or APAC

Bonus points:

  • Familiar with modern web development and technologies used to build applications

  • Familiar with one or more of: UX writing, RESTful APIs, security frameworks and compliance requirements; networking, or solutions-centric products

  • Familiar with basic image editing software, such as Snagit or Sketch

Apply here

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