Senior Customer Success Lead


London - Telecommute

Most recently, one of Deloitte's Fast 50, we are an award winning FinTech backed by the same investors who brought you Skype, WorldPay and TransferWise.

Divido enables retailers, lenders and payment partners to connect, control and configure their own retail finance solution. We offer a best-in-class, multi-currency, multi-country end-to-end white-label platform that integrates seamlessly with their back offices with unparalleled speed-to-market. Our vision is to build the future of payments and we would like to invite you along on this journey.

About the role:

Our white labelled technology is used by global FI’s and rolled out to their merchant base as their POS solution. Our success and profitability is closely aligned with our lenders ability to do this successfully. As the Senior Customer Success Lead, reporting to the VP of Customer Success, you'll be responsible for owning, delivering, and coordinating post sale account and success activities (e.g., on-boarding, adoption, advocacy, training, commercial support etc) and outcomes (driving transaction & MRR growth).

This role will require strong mix of strategic, tactical, and operational skills to lead client thinking and drive platform adoption and revenue growth. You'll be adept at managing relationships, influencing client strategy, executing programs, setting goals and metrics, tracking and ensuring progress. Key Activities include:

  • Set the strategy and success roadmap for new Lender partners, managing them successfully through to optimal deployment and use of Divido platform and services

  • Develop the account and success processes that drive broadening and deepening relationships, ensuring that Divido is delivering a high level of satisfaction

  • Organise and deliver major business reviews at least quarterly, and annual executive strategy sessions that unlock major development opportunities

  • Work closely with the wider merchant sales and client success team to ensure we are driving value across all our relationships

  • Identify and solve for barriers and pain points, working with senior client stakeholders and Divido teams to drive solutions

  • Managing and coordinating all customer success tactical activities such as content production, customer analysis, training, commercial support

  • Develop and provide listening points, with aligned analytics in the customer journey (e.g., volumes, satisfaction, etc.), to drive insights and solutions


About You

  • You’ve proven success (5+ years) in an Enterprise Account and/or Client Success role
  • Have experience in SaaS solutions to Banks and FI's or to Enterprise Merchants
  • Can manage and maximise complex customer relationships
  • You're a skilled networker with the ability to influence key decision makers
  • You’re analytical; but can translate strategy into tangible actions and activities
  • And, most importantly, you care about the quality of your work, and about your colleagues


  • Awesome colleagues
  • Amazing company events
  • Sales Bonus Scheme
  • Vitality Healthcare
  • Shares in Dividio through our EMI scheme
  • Private Healthcare
  • Pension
Apply here

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