Customer Success Manager

brandbastion

Lisbon - Telecommute

This is a full-time remote position.

Are you solution driven, highly organized, ambitious and passionate about account management and social media? Do you have experience in running projects, a proactive attitude and thrive in a fast-moving environment? Then you may be our new Customer Success Manager! We are looking for a new member to join our Customer Success Team to manage a portfolio of our existing clients (some of the greatest brands out there!) and to help with the onboarding of new clients. This position is a great opportunity to grow your career in a new field!

BrandBastion transforms the way brands deal with social engagement. Our proprietary technology automates the management of millions of social interactions every day, while maintaining the personal quality of one-on-one conversations. Our technology combining artificial intelligence, machine learning and human expertise runs in the background creating an open and free environment for discussions, offering blazing fast customer responses, escalations, protection from threats and real audience insights 24/7. We help brands to rise above the challenges of complex digital interactions, accurately, at scale and in real-time.

In this role you will:

  • Take excellent care of our clients by providing dedicated support, data insights and customized reports
  • Collaborate with the sales team to help with client onboarding and upselling
  • Quickly help clients in resolving cases of social media crisis or resolving other types of issues they experience on social media
  • Independently manage and build processes and projects, improving our service offering and helping us scale things up in a rapid fashion
  • Manage a team of account coordinators and taking responsibility of training, on-boarding and the continuous personal growth of your individual team members

Requirements

  • Excellent communication skills (both verbal and written) in English. Knowledge of Spanish or Portuguese is an asset
  • 2+ years of experience in sales, account management or communications, including independently managing and growing client relationships OR 2+ years of experience in digital advertising. Experience in Facebook advertising or Facebook Ad Certification is an asset
  • Degree in marketing, communications, advertising, business, or related fields
  • Genuine interest and passion for social media
  • Sales-oriented, great attention to detail and high work moral
  • Up to date with the latest trends on social media and experience with running Facebook ads
  • Solution driven fast thinker and a self-starter who thrives in the unknown

Benefits

  • Competitive compensation
  • 4 weeks of paid vacation annually offered to all team members
  • Flexibility in terms of working hours and possibilities to work remotely
  • Opportunities to grow your career in a new and expanding field.
  • Work with some of the world’s greatest and most innovative brands.
  • Receive immediate responsibility for everything you do and the freedom to get creative.
  • Join a growth company operating in a new exciting industry.
  • Opportunity to travel.
  • This can be an office based or remote position, depending on the location of the new Customer Success Manager. Relocation to our Helsinki office is possible.
Apply here