Career Director

2U

US-Remote

**We are seeking… **

A highly driven and passionate Career Director to provide high quality coaching to our graduates. We strive to ensure our students have the skills, knowledge, and resilient mindset needed to secure  the job or promotion they are seeking upon graduation from our programs. You will be responsible for: 

  • ensuring students have access to the resources and support they need in order to become Employer Ready and enter the job market; 

  • teaching students how to develop a successful job search strategy; 

  • coaching students through their job search;

  • encouraging them to persist in the face of setbacks and disappointments; and 

  • listening to, and addressing, and student concerns or challenges during their job search process. 

You will coordinate with our Industry Insights and Impact team (an employer-facing team) to match students to employment opportunities.

You will report into a Regional Career Director. 

**High-level view of who you are: **

  • You are excited to engage with students and provide to them daily coaching, support and encouragement throughout the job search process. 

  • You utilize high quality coaching techniques to build relationships, drive results, and build the skills and mindsets of students to foster independence for lifelong success in their careers.

  • You are skilled at identifying areas in which students both excel and need to improve, and can deliver that feedback in ways that feel supportive to students and ignites them to take action. 

  • You can build rapport quickly over the phone or video; students feel comfortable opening up to you and respect and listen to your recommendations. 

  • You are interested and excited about becoming an expert in the career opportunities and employer needs of the industries our students are entering— Web Development, Data Analytics, Cybersecurity, UX/UI, Financial Technology, and Digital Marketing. 

  • You have an eye for detail and are dedicated to maintaining accurate records and reports in Salesforce. 

  • You know how to analyze data, draw learnings from it, and implement your findings to improve your career coaching. 

  • You know how to work successfully in a remote environment. 

** As a Career Director, you will achieve the following results: **

  • Ensure students who engage with Career Services are Employer Ready and secure employment with a qualifying job within 180 days of graduation 

    • Build positive and trusting relationships with students across the country through phone, email, and video conference channels so that you can motivate and support students as they engage in sourcing potential jobs, interviewing and negotiating salaries 

    • Take a consultative approach to help students identify the roles and opportunities that align with their passions; help students tailor their professional materials for those specific opportunities

    • Maintain accurate and timely records of activity in Salesforce, including highly detailed notes about a student’s activities and job prospects

    • Partner with the Industry Insights and Impact team to refer students for available opportunities aligned with their interests and passions 

  • Ensure all students who participate in Career Services are highly satisfied with their experience

    • Respond to all student emails, texts, and voice messages within the same working day

    • Encourage students to take advantage of the full suite of Career Service offerings including online workshops and events, and in-person Demo Days; collaborate with Profile Coaches to ensure all students have multiple opportunities to complete a high quality profile 

    • Interact with all students in a professional, service-oriented approach 

    • Utilize satisfaction data to understand strengths and opportunities for growth; implement learnings to increase satisfaction 

**What makes you a great fit for this role (Requirements): **

  • You have at least four years of experience in recruiting, education or process improvement 

  • You have previous experience in career services field or in professional coaching 

  • You’ve worked in a capacity as a mentor, coach, case manager or other role where motivating others was essential to your success 

  • You’ve had plenty of hits and misses, and can clearly discuss the lessons learned from those misses 

  • You’ve successfully worked with a wide variety of individuals from diverse backgrounds 

  • You are technically savvy and pick up new software quickly. You have experience with, or a desire and ability to learn, various platforms including Google Docs, Zoom, and Salesforce. 

  • Excellent written and verbal communication skills

About 2U Inc. (NASDAQ: TWOU)

Eliminating the back row in higher education is not just a metaphor–it’s our mission. For more than a decade, 2U, Inc., a global leader in education technology, has been a trusted partner and brand steward of great universities. We build, deliver, and support more than 250 digital and in-person educational offerings, including graduate degrees, professional certificates, Trilogy-powered boot camps, and GetSmarter short courses. Together with our partners, 2U has positively transformed the lives of more than 150,000 students and lifelong learners. To learn more, visit 2U.com. #NoBackRow

2U Diversity and Inclusion Statement

At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same. 

Why It’s Great to Work at 2U

2U offers a high-energy work environment that’s both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with snacks and seltzer. 

Benefits

2U offers a comprehensive benefits package:

  • Medical, dental, and vision coverage

  • Life insurance, disability and 401(k)

  • Unlimited snacks and drinks

  • Tuition reimbursement program

  • Generous paid leave policies including unlimited PTO for your vacation, personal, or sick days

  • Additional time off benefits include:

  • time off to volunteer for non-profit organizations

  • parental leave after 9 months of employment

  • holidays that include a winter break from Christmas through New Year and more!

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.

[LA-based positions]

2U will consider qualified job applicants with criminal histories in a manner consistent with applicable law, including Los Angeles' Fair Chance Ordinance.

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