UX Researcher


Remote (US, UK, Canada or Netherlands)

Over 100,000 businesses and millions of people use 1Password to protect their most important information, and we believe those people – and the companies they work for – shouldn’t have to choose between security and productivity. We see security as a human challenge, rather than a technological one. It’s hard work, but our mission has always been to ease the tension between security and convenience and help people navigate the digital world without fear or friction. Human-centric security is part of our DNA, but human-centricity is also the backbone of our culture. We encourage big ideas and new ways of working that help us to make the online world a safer place for everyone.

We are looking for a UX Researcher with a qualitative focus to join our growing Research team at 1Password to support our continued learning and innovation on our products. We’re a team that’s excited to learn and experiment. We nurture a safe and creative environment where we can continuously grow and produce impactful work.

The ideal candidate is self-motivated, highly curious, has a passion for UX research and solving user problems. You have experience conducting end-to-end qualitative research studies using mixed methods such as usability tests in a software environment. Your research has the potential to impact key decisions regarding our design and direction.

This is a remote opportunity within Canada, the UK, the Netherlands and the United States.

What we're looking for:

  • A proven ability for identifying areas of opportunity that are business viable, with a high level of feasibility in implementation.
  • A track record for successfully shipping meaningful value and delight to the end user, and the business.
  • You collaborate using strong communication, written documentation and facilitation skills.
  • Work closely with Product Designers, PMs, Engineers, Product Marketers and Content Designers to make sure your research supports and helps to define goals, timelines and deliverables for everyone's work.
  • Experience designing and leading a variety of research projects including but not limited to remote user interviews, usability tests, surveys, etc.
  • Ability to efficiently analyze qualitative and quantitative data using industry best practices.
  • Ability to not only present findings from UX Research in a clear, concise way to designers, developers, and team leads, but also drive actionable next steps and follow-throughs with key stakeholders.
  • Self-starter with the ability to work independently and collaboratively as part of a team.
  • Awareness of the top-level business data, and uses it to contextualize their work.

Bonus points for:

  • Passion for building world-class accessible products and services that work for everyone and know how to deliver research that supports this.
  • A demonstrable impact on the direction of a product or service in the past.
  • Passion for design-thinking within the product development process, and a keen interest in behavioral biases and triggers.
  • Hands-on experience across the entire toolkit of exploratory and evaluative qualitative research methods. You know how to choose the method that best answers your question.
  • Experience running usability testing across mobile and desktop. You don’t always default to usability testing, but you love testing products with people when it makes sense to do so.
  • Able to balance robust studies with the practicalities of delivering work in a growing complex market. You can see when research isn’t needed.

What you can expect:

  • We hope that over time you become an advocate for our customers.
  • Help raise the bar for research at 1Password.
  • Become a trusted partner to your key stakeholders, and scale the influence of good research through developing others, mentorship, coaching or educating others.

What you can expect in the first month:

  • Familiarize yourself with our past, present, and planned UX Research initiatives.
  • Familiarize yourself with current product roadmap and priorities.
  • Embed with the core team and learn about their roles and contributions to research.
  • Assist with UXR tasks such as but not limited to maintaining databases, docs, templates, and analysis tools.
  • Learn about the various customer-facing departments and sit in on customer calls.

What you can expect by month three:

  • Design and conduct usability tests using our existing UX Research practices.
  • Analyze and present actionable findings using our UX Research practices to key stakeholders.
  • Design and analyze comprehensive yet concise surveys for 1Password customers using industry best practices.
  • Support the analysis and development of foundational research artifacts.

What you can expect by month six:

  • Develop, innovate and iterate on user research 'best practices'.
  • Run regular UX Research studies and workshops.
  • Coordinate & collaborate with key stakeholders to ensure accurate study goals.
  • Provide suggestions/recommendations and actively participate in the on-going improvement of UX Research and Research practices at 1Password.
  • Participate in customer-empathy building initiatives.
Apply here

Hell yes, please send me new remote jobs by email!

© 2018 Mike's Remote List